1. Definitions

“Zenyum” refers to Zenyum Pte. Ltd., a company incorporated in Singapore.
These terms and conditions apply to any AI-powered chatbot accessible via Zenyum’s website, Zenyum’s app, third party messaging platforms accessed by users as the case may be (“Chatbot’). Chatbot is an automated virtual assistant designed to support user engagement and provide information related to Zenyum’s services and products. The use of Chatbot is for general inquiry purposes only and does not replace a clinical assessment by your treating doctor. The use of Chatbot does not create a doctor-patient relationship.

2. Nature of the Chatbot Service

Chatbot is powered by and utilizes generative artificial intelligence technology, which may utilize third-party integrations, and is continually learning from interactions. Zenyum makes no representations on such third-party integrations. While Zenyum uses reasonable efforts to ensure the quality and relevance of information provided by Chatbot, we do not guarantee the accuracy, completeness, or timeliness of any information generated or communicated by Chatbot. Responses are generated automatically and may contain errors. For critical, complex or time-sensitive information, users should verify directly via Zenyum’s website or through Zenyum’s official customer service channels.

3. Privacy and Data Usage

By interacting with Chatbot, you consent to the collection, use, and disclosure of your personal data by Zenyum in accordance with our Privacy Policy. Chatbot may process information you provide directly through interactions, such as your name, contact details, appointment requests, and general inquiries, or previously provided and use anonymized and aggregated interaction data to improve the Chatbot’s performance and user experience, in accordance with our Privacy Policy. Sensitive personal data should not be submitted via Chatbot.

4. Security and User Responsibility

You are responsible for maintaining the security and confidentiality of your device and any login credentials used to access Chatbot. If you suspect unauthorized access or fraudulent activity, you must change your credentials, delete your conversation history, and notify Zenyum promptly. You agree not to use the Chatbot for any unlawful or unauthorized purpose, including but not limited to:

• Attempting to "jailbreak," reverse engineer, or circumvent the security of the Chatbot.
• Submitting defamatory, obscene, harassing, or otherwise offensive content.
• Using automated scripts or "scraping" tools to extract data from the Chatbot.

5. Use of Content and Transmitted Data

By submitting any information via Chatbot, you grant Zenyum a broad license to use such content for Zenyum’s business purposes. Communications via Chatbot may be recorded and retained for quality assurance, training, and legal compliance.

6. Disclaimers and Limitation of Liability

Your use of Chatbot is at your own risk. Zenyum makes no warranty regarding the accuracy or completeness of Chatbot’s information and disclaims liability for any resulting loss. In case of any discrepancy between the information provided by Chatbot and the information provided on Zenyum’s website, the latter shall prevail.

7. Third-Party Services and Links

Chatbot may operate via third-party platforms such as Google Assistant or WhatsApp. Your use of these platforms is governed by their respective terms, and Zenyum disclaims responsibility for third-party content and services.

8. Modifications to Terms

Zenyum reserves the right to amend or update these Terms and Conditions at any time. Continued use of Chatbot following any such modification constitutes your acceptance of the revised Terms.

9. Severability

If any part of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

10. Governing Law and Jurisdiction

These Terms are governed by Singapore law, and any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.