Voucher Policy
Vouchers policy:
The voucher is applicable only to Zenyum Invisible Braces and cannot be combined with any other ongoing Zenyum promotions. Customers must submit their smile check via the voucher QR code within 24 hours of the delivery being marked as complete and must be deemed eligible for Invisible Braces to use the voucher. A maximum of four vouchers may be used per unique customer. Invisible Braces are prescribed by your treating doctor, so please consult your dentist. Zenyum does not provide medical advice.
Vouchers refund policy:
Refunds and exchanges are subject to the relevant e-commerce platform’s policy. Refund requests can be made through the relevant e-commerce platform within the specified deadline. Customers should refer to the appropriate platform for more details.
Ineligibility and voucher conversion:
In the event that a customer is not eligible for Zenyum Invisible Braces and does not wish to request a refund, or if the request does not meet the relevant e-commerce platform’s refund policy, the $200 Invisible Braces voucher may be converted into a $200 Oral Care Products gift card, which can only be used on the https://zenyum.sg/ website. The gift card is valid for three months from the date the gift card code is issued upon conversion approval and is strictly non-extendable. The gift card can be applied to items with website strikethrough pricing but cannot be combined with any other promotional discount codes.
For voucher conversion due to ineligibility please reach out to us at smilecosmetics@zenyum.com
